Question 1

What are luxury silk flowers?

Accepted Answer

Our luxury silk flowers are premium quality, real-touch flowers that are hand-painted to achieve an incredibly realistic appearance. They look and feel just like real flowers, making them perfect for events and displays. Each flower is crafted with attention to detail to capture the natural texture, color variations, and delicate features of fresh flowers.

Question 2

How does the rental process work?

Accepted Answer

Our rental process is simple:
1. Browse our collections and select your desired arrangements
2. Contact us to check availability for your event date
3. Place a 25% deposit to secure your booking
4. Pay the remaining balance 5 days before your event
5. We handle delivery, setup, and pickup

Question 3

What are the payment terms?

Accepted Answer

A 25% non-refundable deposit is required to secure your date. The remaining balance is due 5 days before your event. We accept all major bank transfers such as Zelle,Venmo etc.

Question 4

Do you provide delivery and setup?

Accepted Answer

Yes, we provide professional delivery, setup, and pickup services for all our rentals. Our team will ensure everything is perfectly arranged at your venue and safely removed after your event.

Question 5

What is your damage policy?

Accepted Answer

Clients are responsible for any damage or loss during the rental period. For damage exceeding 50% of item value, you may be charged up to 4x the rental price. Our products are not waterproof or fireproof, so please handle them with care.

Question 6

What is your cancellation policy?

Accepted Answer

Our cancellation policy is as follows:
 • Deposits (25% of rental amount) are non-refundable
 • Cancellations 30+ days before: Full refund minus deposit
 • Cancellations less than 30 days before: No refund available

Question 7

Can arrangements be customized?

Accepted Answer

Yes, we can customize our arrangements to match your event's color scheme and style. Please contact us to discuss your specific requirements and we'll work together to create the ideal look for your special day.

Frequently Asked Questions

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Frequently Asked Questions

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